Returns & refunds
Clear terms. A direct way to get help.
Opened trading card products
Due to the collectible and sealed nature of our products, all trading card products (including booster boxes, elite trainer boxes, booster bundles, tins, and premium collections) are final sale once opened.
We do not accept returns or exchanges for opened, tampered, or resealed products.
Damaged during delivery
If your item arrives damaged during shipping, please contact us within 24 hours of delivery with clear photos of the packaging and product.
What to include in your message
- Your order number
- A short description of the issue
- Clear photos of the product and its packaging
Have a different question?
For questions about an unopened item, a LEGO purchase or your refund enquiry, contact our team with the product details and order number. We’ll help clarify your next step.
A real conversation
Contact the team Still need a hand?
Send us your question. For an existing order, include your order number.